Our mission is to provide every client with unparalleled service at every level of their storage experience.
We will be here for you from your initial inquiry to your move in and beyond. We are committed to giving you a storage experience that is as caring, trustworthy, and problem-free as possible.
In an effort to take better care of our customers, we offer a number of concierge level services to make sure your self storage experience is excellent. Our goal is to make your move problem-free. Here are just some of the services you can expect from our highly-trained team.
- Make your self storage reservation
- Cancel or change your reservation
- Tour the property to see different types and sizes of storage units
- Explain the differences between different types of storage (indoor/outdoor/climate-controlled/carpeted, drive-up unit, and more)
- If applicable, explain and tour car, motorcycle, boat or RV storage
- Explain the move-in process
- Explain how accessing your unit works (locks, key codes, hours)
- Explain safety and security features
- Assist with choosing and reserving moving truck or trailer for client
- Provides the use of dollies or handcarts for customers
- Show available packing supplies and work with customers to determine needs
- Offer packing and storing tips and best practices
- Clearly explain lease terms and billing
- Explain any other amenities (coffee, beverages, wi-fi, etc.)
- MOST IMPORTANTLY, be present on the day of move in to help with any questions, concerns, or related issues.
- Be present on the day of move-out to offer any necessary assistance
Whatever your needs, Storage Plus has the perfect solution for you. We are committed to giving you a storage experience that’s caring and trustworthy. Our convenient locations are perfect for residents, businesses and students. We look forward to helping you soon!